Promote Likeability #2
If you want to be liked, you MUST swap this for that to ensure customer happiness! I’ve literally seen club agreements say NO SWAPS ALLOWED. I’m not sure I would want to be a member of that club.
Again, people buy from people they like. That means you need to make sure today’s buyers walk away wanting to buy again in the future. If they ask you to swap this club wine for a different one, you should be able to do it. And not just do it, but make it easy, without a ton of fuss.
Activ8 Commerce automates swaps. We even have a giant easy button on the POS that says “SWAP”. Remove what they don’t want, add what they do want, and calculate any price difference. Quickly charge or refund the difference. Oh…and we’ll even reconcile your inventory while we’re at it.
You really must see it to believe it. When can we meet so we can show you Activ8 Commerce’s multi-channel alcohol beverage sales system?
- Posted by activ8commerce
- On November 23, 2021
- 0 Comment